Question 1

Where do you ship?

Accepted Answer

We ship to Portugal, the rest of the European Union, the United Kingdom and the United States.

Question 2

How long does delivery take?

Accepted Answer

Usually 5 to 12 business days depending on the destination. You'll receive a tracking number by email once your order ships.

Question 3

How can I track my order?

Accepted Answer

Use the Order status page with your order number and email, or the tracking link sent by email.

Question 4

Which payment methods do you accept?

Accepted Answer

Credit and debit cards and other methods available at checkout, depending on your country.

Question 5

Is payment secure?

Accepted Answer

Yes. Payment is processed on a protected, encrypted checkout; we never store your card details.

Question 6

Which currency will I pay in?

Accepted Answer

Prices are shown in EUR, GBP or USD depending on your market.

Question 7

Can I exchange the size?

Accepted Answer

Yes. You can request an exchange or return within 30 days of receiving your order, with items unworn and tags attached.

Question 8

How do I request an exchange?

Accepted Answer

Email us your order number and the item you'd like to exchange; we'll reply with the next steps.

Question 9

When will I get my refund?

Accepted Answer

Once we receive and check your return, the refund is issued to your original payment method within 10 business days.

Frequently asked questions

Shipping